Terms of use

Article 1: Scope of application

These General Conditions of Sale govern the relationship between


The company ANNE WILLI SARL, the seller, registered with the Paris RCS under number 419 489 844 000 11 and whose head office is located at 13, rue Keller 75011 Paris - FRANCE

And on the other hand any non-professional buyer wishing to acquire products offered for sale on the site annewilli.com, called the Customer.

Anne Willi may occasionally be required to modify certain provisions of its general conditions, so it is necessary that these be reread before each order on the site annewilli.com (hereinafter referred to as the “Site”).

By accessing the Site, you agree to respect the General Conditions as well as the Conditions of Use appearing there.
The Site allows the company Anne Willi to offer for sale textile products and accessories manufactured by and/or for Anne Willi sarl (hereinafter referred to as the “Products”) to Users browsing the site annewilli.com

It is specified that purchases of products on the site are reserved for non-commercial individuals aged over 18 and with full legal capacity.

The Site does not allow the purchase of products for resale. As such, the Customer's attention is particularly drawn to the fact that their orders must not exceed ten (10) items per order. Anne Willi also reserves the right to refuse any order of an abnormal nature. Any order for a Product offered on the Site implies the User's full acceptance of these General Conditions of Sale.

ARTICLE 2: Orders

It is up to the Customer to select the products he wishes to order on the annewilli.com website.

Once the choice of Products has been made (size, color, quantity), you must:

- Create your account or log in if your account already exists.
- Accept the general conditions of sale by checking the box provided for this purpose on the summary page of your order

. Once your payment method has been selected, you must pay for your order, which will firmly and definitively formalize the sales contract that binds you to Anne Willi.

Any changes to orders by the Buyer cannot be taken into account by the Seller within the limits of its possibilities and provided that they are notified in writing to the following address: boutique@annewilli.com within a maximum period of 24 hours after order confirmation.

In the event that these modifications cannot be accepted by the Seller, the sums paid by the customer will be returned to him within a maximum period of 7 days from notification of the impossibility of accepting the requested modifications.

If after confirmation of the order, the product was no longer available, the Seller would inform the Customer within a maximum of 7 days from the date of the order by email or by telephone.

The Customer would be reimbursed by credit card.

The telephone details for contacting the seller are as follows:

Tel: + 33 (0)1 48 06 74 06

from 11:30 a.m. to 7:30 p.m.

From Tuesday to Saturday

Email: boutique@annewilli.com

Mail: Anne Willi SARL – 13 rue Keller – 75011 Paris - France

ARTICLE 3: Prices

The products are offered at the prices mentioned when the order is registered by the Seller. Prices are expressed in euros including tax.

Prices do not include processing, shipping and transportation costs.

An invoice is established by the Seller and sent to the Customer upon delivery of the ordered products.

The Anne Willi company reserves the right to modify prices at any time but the items will be invoiced on the basis of the price in force at the time the order is placed.

During transactions abroad, customs duties and taxes payable will be the responsibility of the customer and are their responsibility, both in terms of declarations and payment.

The flat rate contribution to delivery costs will be reminded to the buyer when choosing Products and will be invoiced at the end of the order on the order summary page, in addition to the price of the selected products.

ARTICLE 4: payment conditions

The price is payable in cash, in full on the day the order is placed by the buyer.

The Seller will not be required to deliver the products ordered by the buyer if the buyer does not pay in full under the conditions indicated above.

Terms of Payment :

Payments made by the buyer will only be considered final after actual receipt of the sums due by the Seller.

Payment for purchases is made by bank card (Eurocard, Mastercard, Visa, Carte Bleu) or by PayPal.

ARTICLE 5: delivery

Anne Willi delivers to all countries. For North America (United States and Canada), Central and South America, please connect to the dedicated site (click here)

The products will be delivered to the address indicated by the buyer when ordering.

For reasons of availability, an order may be delivered in several installments.

In this case the customer only pays the shipping costs once.

On the other hand, if the customer wishes to receive the items in his order in different locations, he will place 2 separate orders with the associated shipping costs.

Shipping cost rate and delivery time

New Column New Column New Column


delivery time



1 to 4 working days



2 to 8 working days



4 to 8 working days


Rest of the World (excluding North America)

6 to 12 working days


For any delivery outside the European Union, possible customs clearance taxes are to be expected upon delivery. These taxes are the responsibility of the Customer.

Shipping costs will be free for purchases of €300.00 including tax for France or €350.00 including tax for purchases for all other countries.

Upon receipt of the order, the customer will check the conformity of the Products received in execution of his order. Any anomaly concerning delivery (namely: missing or damaged products, damaged packages) must be indicated, first of all, on the delivery note and in the form of handwritten reservations accompanied by your signature. Secondly, any anomaly must be notified as soon as possible following receipt of the Products to the Seller.

Tel: + 33 (0)1 48 06 74 06

from 11:30 a.m. to 7:30 p.m.

From Tuesday to Saturday

Email: boutique@annewilli.com

Simple mail: Anne Willi SARL – 13 rue Keller – 75011 Paris - France

Anne Willi reserves the right to ask the Customer to return the non-compliant or damaged Product.

ARTICLE 6: Right of withdrawal and refund

The Customer has a period of 14 clear days from delivery of the products to return them to the Seller, if the period expires on a public holiday, it is extended until the following working day.

Return costs are the sole responsibility of the Customer, unless it is a defective or incorrect product.

The Customer may request an exchange or refund provided that the products are returned in their original packaging with the original labels and in perfect condition for resale and marketing, accompanied by the original invoice.

The amounts paid by the Customer, including delivery costs, will be fully reimbursed within a maximum period of 15 days from receipt of the products.

In order to facilitate the processing of the refund or exchange, please inform the Seller in advance at the following email address: boutique@annewilli.com

The return of the goods will be made to the following address:

Anne Willi

Customer service

13, rue Keller

75011 Paris


No returns for cash on delivery will be accepted.

  1. Liability Applicable law and disputes

The Anne Willi company cannot be held responsible for damages of any nature, whether material, immaterial or bodily, which could result from improper use of the products sold.

These general conditions of sale are subject to French legislation.

In the event of a dispute, the parties undertake, before any legal action, to seek an amicable solution.

The Paris court has sole jurisdiction, regardless of the place of delivery of the order.

All property on the site (text, video images, etc.) is the property of the Anne Willi company. Any partial or total reproduction must be subject to prior authorization from the Seller.

  1. Computing and Freedom

Personal information is processed by Anne Willi for customer relationship management and prospecting purposes. In accordance with the Data Protection Act of January 6, 1978, updated by the law of August 6, 2004, the Customer has a right of access, rectification and opposition to data concerning him. To exercise this right, the Customer must send a letter to the following address: Anne Willi Customer Service, 13 rue Keller – 75011 Paris France

  1. Miscellaneous stipulations

Force majeure:
Anne Willi will not be responsible for the total or partial non-performance of its obligations under this contract, if this non-performance is caused by an event constituting force majeure, in particular in the event of disruption or total or partial strike, in particular of postal services and means of transport and/or communication, flood or fire.

Anne Willi will notify the User of an event constituting force majeure, within 5 working days following its occurrence.